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Description

Realis Simulation is looking for a motivated individual with a passion for technology and service delivery to join our IT team office in Prague. This is a hands-on position and involves supporting staff across a wide variety of IT services and systems. This person will join the IT team that supports a growing portfolio of geographically diverse companies, responsible for employees’ user experience that includes deploying and managing workstation hardware and software, software licensing, cloud services like Office 365/Azure and Slack, VDI, and more. This person will help empower our employees and developers to work more securely and effectively by bringing their passion for people, automation, and security.

Responsibilities

• Support the lifecycle of IT hardware including purchase, preparation, deployment, troubleshooting and disposal

• Support different types of hardware:

  • Desktops, laptops, and high-performance workstations
  • Monitors, docking stations, and other peripherals
  • Mobile phones, WiFi devices, printers, and projectors

• Identity management with AD, Azure, LDAP, with Linux. (Beyond Trust)

• Install, troubleshoot, and uninstall software

• Liaise with vendors for repair and support of hardware and software

• Respond to information security events / incidents

• Potential travel to other Tecplot and Realis-Simulation offices within the EU

• Remote administration of cloud and colocation infrastructure- - - Administration of Office365, Azure AD and on prem Active Directory

• Document processes, policies and create network diagrams

• Meetings and collaboration with USA based team (Pacific Time Zone) will be required at times

Qualifications and Experience

• Have a good understanding of IT service delivery along with technical knowledge of core IT components
• Install Windows, Linux and MacOS Operating systems
• Basic administration of managed network devices, switches firewalls APs etc
• Keep administrative tools such as Active Directory and Asset Management systems up to date
• Strong cognitive skills including problem analysis and decision making
• Knowledge of configuration management systems like Ansible
• Knowledge of containers and container management systems like Kubernetes
• Previous work experience in tier 1 and tier 2 IT support
• Formal qualifications in an IT discipline are preferred
• College degree or equivalent experience in IT administration

Personal Attributes

• Manage customer expectations with strong written and verbal communication skills
• Communicate in English and Czech
• Meet commitments and keep to a high standard of service delivery
• Able to manage workload priorities and know when to ask for help
• Able to deal directly with end users, and to keep the wider IT team up to date
• Motivated to learn new IT systems and solutions

If you are interested in this position, please send your C.V. to nada.rehakova@realis-simulation.com.