Customer Support

Existing customers can login to the Realis Simulation Customer Portal using their RS Account to submit support tickets, check the status of their tickets and gain access to our extensive knowledge library.

Submit a ticketSubmit a new support ticket and you will be notified when your enquiry has been assigned. Alternatively, you can contact us using
My ticketsTrack the progress of your support tickets
FAQOur Frequently Asked Questions may provide you with an answer to your enquiry without submitting a support ticket
Download 2024.1Download the latest software release
Knowledge libraryGain access to our extensive knowledge library
SearchSearch the customer support portal

If you are an existing customer and do not have an RS Account, or new to Realis Simulation and would like access to some content of our knowledge library then please register by clicking on the link below. Registration is quick and easy.


For any other query, or if you are not an existing customer, please contact us using the email

The Export Control Classification Number (ECCN) for all Realis Simulation products is 5D992. For further information on ECCN please click here.